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January 1st, 2015


  • You / The User: end user.
  • Us: hotelRSV
  • The Hotel: the hotel hosting hotelRSV as the booking platform. Also referred as Out Hotel Partner.
  • Third party: any other third party such as a Credit Card Processor or a Service Partner like TripAdvisor.


This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the website and all related sites, applications, services and tools regardless of how you access or use them. You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “hotelRSV Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the “notification Center” page of our Help Desk.


When you visit the website or use hotelRSV Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site. When you visit the website or use hotelRSV Services, we also collect information about your transactions and your activities. In addition, if you fulfill a transaction like a Hotel Reservation, open an hotelRSV account or use hotelRSV Services, we may collect the following type of information: Contact information, such as your name, address, phone, email, and other similar information. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook, Twitter, google+). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your hotelRSV account or your hotelRSV transaction and authorizing hotelRSV to have access to this information, you agree that hotelRSV may collect, store and use this information in accordance with this Privacy Policy. If you choose to use any Login With function, we provide a method to logout from your session and information will not be stored. Furthermore, the login information will only be valid for the reservation (booking) session. We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with members of the Hive Technology Inc. corporate family or other companies. Information is also obtained when you use one of the payment gateways (credit card handlers) to fulfill a transaction. The information we may receive varies by gateway platform and is controlled by that gateway’s platform. Payment Gateway agreements are between the Hotel (our clients) and the Payment Gateway, hotelRSV is solely a transaction manager. By completing a transaction through a payment gateway managed by a third party with hotelRSV reservation platform and authorizing the Gateway to interact with hotelRSV, you authorize hotelRSV to have access to this information, you agree that hotelRSV may collect, store and use this information in accordance with this Privacy Policy.


When you access our website or use hotelRSV Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, “Flash cookies,” or other local storage provided by your browser or associated applications (“Cookies”). We use these technologies to: recognize you as a customer; customize hotelRSV Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and hotelRSV Services. We may use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire. We encode our Cookies so that we can interpret the information stored in them. Users are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and hotelRSV Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies. Users may encounter hotelRSV Cookies on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the hotelRSV Privacy Policy does not cover their use.


Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user. We store and process your personal information on our servers or on dedicated data centers provided by a third party in the USA and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, connection encryption and information access authorization controls. How we use the personal information we collect Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide The Hotel with your contact information to complete your reservation.
  • in case of credit/debit card payments, securely provide The Hotel with the information necessary to indicate the status of your payment and/or guarantee your hotel reservation or other services reserved through hotelRSV. Information may vary according to the policy of the Payment Gateway and the Hotel.

process transactions and send notices about your transactions;

  • collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve the hotelRSV Services and the content and layout of our website and applications;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • provide The Hotel with your contact information to contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by The Hotel’s terms of use and privacy policy.
  • compare information for accuracy and verify it with third parties.



We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize hotelRSV Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, you can opt-out by contacting Communications by The Hotel are not controlled by us and are full responsibility of the Hotel, they are regulated under the Hotel’s privacy policy and terms of use.


To process your payments, we may share some of your personal information with the Payment Gateway or related company that will process your credit/debit card payment. Your contact information, date of transaction, credit/debit card information, and other required information from the Payment Gateway or related company in order to process and verify your payment. In addition, this and other information may also be shared with third parties when you use these third parties to access hotelRSV Services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable hotelRSV Services. If you are reserving or purchasing a Hotel service, such as a room or other hotel service, we may also provide the Hotel with your contact information and billing information to help complete your transaction. The Hotel is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay your products/services fails, or is later invalidated, we may also provide the Hotel with details of the unsuccessful payment. We work with third parties, such as Payment Gateways, banks and other related companies that process payments and the Hotel, to enable them to accept or send payments from or to you using hotelRSV. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a hotelRSV user and that hotelRSV as a form of reservation can be enabled, or to send you notification of reservation/acquired services status. Also, if you request that we validate your status as a hotelRSV user with a third party, we will do so. Please note that Hotel, Payment Gateways and related companies you buy from or pay with have their own privacy policies, and although hotelRSV’s user agreement does not allow the other transacting party to use this information for anything other than providing hotelRSV Services, hotelRSV is not responsible for their actions, including their information protection practices. Regardless, we will not disclose your credit card last digits to anyone, or with the third parties that offer or use hotelRSV Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.


The purpose of this notice is to provide you with important information about reporting errors in transactions made using hotelRSV’s services. You and The Hotel should keep this notice for future reference.


You should notify the Hotel and/or your bank as soon as you can if you believe:

  • you need more information about a transaction listed on the statement or transaction confirmation; or
  • there has been an unauthorized transaction or other error using hotelRSV



hotelRSV does not directly sell/distribute the goods or services offered on our hotelRSV platform, those services are provided by the hotel. hotelRSV does not process credit/debit card payments, those transactions are processed by the Payment Gateway or related companies. hotelRSV serves only as a platform for the Hotel who can configure rates, products, availability and terms.


hotelRSV is a premium partner of TripAdvisor. If the hotel is partnered up with TripAdvisor too and if you book a room using hotelRSV having made a previous room availability search, then we may communitate some non-personal information about the booking. The information provided to TripAdvisor is strictly non-personalthus it cannot be used on its own or with other information to identify, contact, or locate you in context.


If the our hotel partner is also partnered with TripAdvisor too, then we might provide to TripAdvisor some information on a per-booking basis of your stay like your Name, e-mail and Check-Out Date. This information will be used solely to contact you at the end of your stay to invite you to write a review of your visit on and is on a per-booking basis.


You can opt-out before your check-in (arrival) date at the hotel by filling the form at the bottom of this page, you will need to provide a valid Reservation Code.
Additionally you can opt-out during your stay at the hotel by requesting the hotel staff (front desk, concierge, etc).
To learn more about TripAdvisor’s privacy policy, visit: (external link).


We, hotelRSV, are committed to protect your privacy. We do our best to actively inform you clearly and promptly when and how we may use personal information. At all times this information is used to enhance your experience while booking and while staying at the hotel.

We also promote the protection of your privacy amongst our Hotel Partners, we provide them with active technology to comply with privacy standards and advice them of good practices on privacy protection.


If you feel your privacy has not been protected by our hotel partners and want to report privacy abuse or misuse of your information, please fill the form bellow and we will thoroughly review your case. You will need to provide a valid Reservation Code.

IMPORTANT: Our clients must notify their guests about their how their guests’ data is used. If you do not comply with this requirement hotelRSV may terminate access to our services.


If you have questions or concerns regarding this policy, you should contact us by using the form at the bottom of this page or writing to us at hotelRSV, Attn: Privacy Department, Hive Technology Inc. 25109 Jefferson Ave, Murrieta, CA.

Apple Watch Passbook Passes since June!
Of reservations made via Mobile every month.
US$ in Reservations Processed so far year.
Savings compared to OTAs.


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