This post is also available in: Spanish
January 1st, 2015
- You / The User: end user.
- Us: hotelRSV
- The Hotel: the hotel hosting hotelRSV as the booking platform. Also referred as Out Hotel Partner.
- Third party: any other third party such as a Credit Card Processor or a Service Partner like TripAdvisor.
YOUR PRIVACY RIGHTS
HOW WE COLLECT INFORMATION ABOUT YOU
HOW WE PROTECT AND STORE PERSONAL INFORMATION
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user. We store and process your personal information on our servers or on dedicated data centers provided by a third party in the USA and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, connection encryption and information access authorization controls. How we use the personal information we collect Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- provide The Hotel with your contact information to complete your reservation.
- in case of credit/debit card payments, securely provide The Hotel with the information necessary to indicate the status of your payment and/or guarantee your hotel reservation or other services reserved through hotelRSV. Information may vary according to the policy of the Payment Gateway and the Hotel.
process transactions and send notices about your transactions;
- collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- customize, measure, and improve the hotelRSV Services and the content and layout of our website and applications;
- deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
- compare information for accuracy and verify it with third parties.
HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES
To process your payments, we may share some of your personal information with the Payment Gateway or related company that will process your credit/debit card payment. Your contact information, date of transaction, credit/debit card information, and other required information from the Payment Gateway or related company in order to process and verify your payment. In addition, this and other information may also be shared with third parties when you use these third parties to access hotelRSV Services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable hotelRSV Services. If you are reserving or purchasing a Hotel service, such as a room or other hotel service, we may also provide the Hotel with your contact information and billing information to help complete your transaction. The Hotel is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay your products/services fails, or is later invalidated, we may also provide the Hotel with details of the unsuccessful payment. We work with third parties, such as Payment Gateways, banks and other related companies that process payments and the Hotel, to enable them to accept or send payments from or to you using hotelRSV. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a hotelRSV user and that hotelRSV as a form of reservation can be enabled, or to send you notification of reservation/acquired services status. Also, if you request that we validate your status as a hotelRSV user with a third party, we will do so. Please note that Hotel, Payment Gateways and related companies you buy from or pay with have their own privacy policies, and although hotelRSV’s user agreement does not allow the other transacting party to use this information for anything other than providing hotelRSV Services, hotelRSV is not responsible for their actions, including their information protection practices. Regardless, we will not disclose your credit card last digits to anyone, or with the third parties that offer or use hotelRSV Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.
ERROR RESOLUTION NOTICE
The purpose of this notice is to provide you with important information about reporting errors in transactions made using hotelRSV’s services. You and The Hotel should keep this notice for future reference.
WHAT TO DO ABOUT QUESTIONS OR ERRORS WITH YOUR TRANSACTIONS.
You should notify the Hotel and/or your bank as soon as you can if you believe:
- you need more information about a transaction listed on the statement or transaction confirmation; or
- there has been an unauthorized transaction or other error using hotelRSV
hotelRSV does not directly sell/distribute the goods or services offered on our hotelRSV platform, those services are provided by the hotel. hotelRSV does not process credit/debit card payments, those transactions are processed by the Payment Gateway or related companies. hotelRSV serves only as a platform for the Hotel who can configure rates, products, availability and terms.
TRIPADVISOR AND TRIPCONNECT
hotelRSV is a premium partner of TripAdvisor. If the hotel is partnered up with TripAdvisor too and if you book a room using hotelRSV having made a previous room availability search TripAdvisor.com, then we may communitate some non-personal information about the booking. The information provided to TripAdvisor is strictly non-personalthus it cannot be used on its own or with other information to identify, contact, or locate you in context.
TRIPADVISOR AND REVIEWEXPRESS
If the our hotel partner is also partnered with TripAdvisor too, then we might provide to TripAdvisor some information on a per-booking basis of your stay like your Name, e-mail and Check-Out Date. This information will be used solely to contact you at the end of your stay to invite you to write a review of your visit on TripAdvisor.com and is on a per-booking basis.
OPT-OUT FROM REVIEWEXPRESS
You can opt-out before your check-in (arrival) date at the hotel by filling the form at the bottom of this page, you will need to provide a valid Reservation Code.
Additionally you can opt-out during your stay at the hotel by requesting the hotel staff (front desk, concierge, etc).
We, hotelRSV, are committed to protect your privacy. We do our best to actively inform you clearly and promptly when and how we may use personal information. At all times this information is used to enhance your experience while booking and while staying at the hotel.
We also promote the protection of your privacy amongst our Hotel Partners, we provide them with active technology to comply with privacy standards and advice them of good practices on privacy protection.
If you feel your privacy has not been protected by our hotel partners and want to report privacy abuse or misuse of your information, please fill the form bellow and we will thoroughly review your case. You will need to provide a valid Reservation Code.
HOW YOU CAN CONTACT US ABOUT PRIVACY QUESTIONS
If you have questions or concerns regarding this policy, you should contact us by using the form at the bottom of this page or writing to us at hotelRSV, Attn: Privacy Department, Hive Technology Inc. 25109 Jefferson Ave, Murrieta, CA.